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RETURNS POLICY

1 General

Reference to ‘we’, ‘our’ and ‘us’ refers to afe Trading Limited, bearing registration number C58689, this being a company incorporated in and registered under the laws of Malta, having its registered address and business office at Faber-Castell | the concept, Oscar Zammit Street, Msida, MSD 1282, Malta.

This Returns Policy applies to purchases made from and services rendered by us to you via the Pack to School online service available via the website www.packtoschool.com.mt, owned and operated by us.

Our Returns Policy is guided by the provisions of the Consumer Rights Regulations, S.L.378.17, issued under the Consumer Affairs Act, Cap 378 of the Laws of Malta.

2 Right of withdrawal

We strive to provide our customers with the optimal customer experience and this includes the possibility for you to cancel your order and/or return goods purchased online in given circumstances.

As a general rule, the law entitles you to withdraw from your contract, hence to cancel your order/to return goods purchased online, within a 14-day cooling-off period from the date you receive/acquire physical possession of the goods, subject to limited exceptions.

3 Procedure for the exercise of the right of withdrawal

When opting to exercise your rights of withdrawal within the withdrawal period indicated above, please complete the below model withdrawal form and deliver/send it by hand or registered mail to our business address as listed below:

afe Trading Limited
Faber-Castell | the concept
Oscar Zammit Street
Msida, MSD 1282
Malta

Email: info@packtoschool.com.mt
Tel: +356 21225665

QUOTE

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date 

(*) Delete as appropriate

UNQUOTE

4 Conditions for the exercise of the right of withdrawal

When exercising your rights of withdrawal under this Returns Policy, please note that the following rules shall apply:

  • You shall be required to quote your order number/code; 
  • Notwithstanding that the right of withdrawal exists without the need to give any reasons, we would appreciate if you could exercise your rights of withdrawal in good faith, indicating the reasons for your cancellation/return in your withdrawal notice. This will enable us to rectify any faults on our part and to provide you with a better service in the future;
  • Products shall be returned to us by registered mail or handed over directly to us, at our premises located at Faber-Castell | the concept, Oscar Zammit Street, Msida, to a person duly authorised to receive the goods on our behalf, without undue delay and in any event not later than 14 days from the date of receipt of your withdrawal notice;
  • Returned goods must be in the same condition as when they were supplied to you so as to enable us to sell the product as new. Any products with unsealed packaging cannot be returned; 
  • We reserve the right, at our discretion, to accept or refuse any returns of damaged goods on the basis of the assumption that only returns believed to be made in good faith shall be admitted. Where any item which is damaged, is returned to us, in good faith, you may elect to have that item replaced or otherwise be refunded in full;
  • You shall be entitled to cancel any payment made online where fraudulent use has been made of your credit card in connection with your order.

5 Right of reimbursement

Where you have successfully exercised your rights of withdrawal under this Returns Policy:

  • We shall be obliged to reimburse you with all payments received from you in respect of your online purchase without undue delay and in any event not later than 14 days from the date of receipt of your withdrawal notice subject to our right to withhold reimbursement for the goods being returned until we have physically received the goods from you; 
  • Any direct costs incurred in returning the goods shall be borne you;
  • Any refund shall generally be effected using the same means of payment used by you to fulfil your original purchase online unless you have expressly agreed otherwise;
  • If any products purchased online are no longer in stock, you shall be entitled to a full refund; 
  • Where any fraudulent use has been made of a credit card, you shall be entitled to be credited with any and all amounts previously debited as a result of the fraudulent use of your credit card in connection with your order. 

6 Contact us

Any queries or complaints relating to our Returns Policy may be directed to us at:

afe Trading Limited
Faber-Castell | the concept
Oscar Zammit Street
Msida, MSD 1282
Malta

Email: info@packtoschool.com.mt
Tel: +356 21225665
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